Hi everyone,
I’m building an e-commerce site with Wix Studio. By default, when a customer places an order, Wix automatically sends a confirmation email. Later, when I add the tracking number and mark the order as “fulfilled,” Wix sends another automatic email with the tracking link.
However, these default emails are not very customizable.
To improve the customer experience, I created a personalized confirmation email using Automations, which is sent as soon as an order is placed — and that part works fine.
Now I’d like to do the same when the order is fulfilled:
I want to send a custom email (via Automation) that includes the tracking number, as soon as I add it to the order.
But I can’t figure out how to set this up — I don’t see a trigger in Automations that lets me detect when a tracking number has been added.
Does anyone know if this is possible in Wix Studio? Or is there a workaround using Velo or another method?
Thanks a lot in advance!