Issue switching from Wix Editor to Wix Studio

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Hi everyone,

I’m experiencing an issue when trying to replace an existing Wix Editor website with a new Wix Studio version, and I’m hoping someone may have encountered the same problem.

I created the new website using Wix’s official “Create a Studio version” option. The Studio site was created within the same Wix account and retained the existing CMS content. I have now completed the redesign and am ready to publish it in place of the current Wix Editor site.

However, when I try to publish the Studio version and make it the live site, I receive an error and the process cannot be completed.

I have also checked the options for transferring the existing Premium plan, but the new Wix Studio version does not appear as an available site. I understand that because the Studio version was created from the existing site, this may not be treated as a normal transfer between two separate websites.

Additional details:

  • Both versions are held within the same Wix account and workspace.

  • I have the necessary owner and billing permissions.

  • The existing Wix Editor site has an active Premium plan.

  • The domain is registered with a third-party provider, NuttyAboutHosting, rather than Wix.

  • The current Wix Editor website remains live.

  • The completed Wix Studio version cannot be published or take over the existing plan and domain.

  • I have tried refreshing, using an incognito window and using a different browser.

  • The error appears to relate to a technical issue within Wix rather than the website itself.

I first raised this with Wix Customer Care on 4 September. The case has since been escalated to Wix’s technical/development team, and I have followed up several times, but I have not yet received an explanation or resolution.

Has anyone successfully resolved this issue after using “Create a Studio version”?

In particular:

  1. Is there a specific process for switching the Premium plan and externally hosted domain to the Studio version?

  2. Should the Studio version appear as a separate site when using the plan transfer options?

  3. Is there any workaround that allows the Studio version to be published without rebuilding it as a completely separate site?

  4. Has anyone else experienced an account-level error at the final publish or takeover stage?

The new website is complete and ready to launch, so this issue is now preventing the client from going live. Any advice or experience would be greatly appreciated.