Link behind a button used in an automation changes

Ask the community
1

**I’m having trouble with a link behind a button in an automated e-mail.
**
I have built an automation in Wix Studio in which a participant receives an email containing a specific registration link, based on the training they have completed. I have now noticed that Wix encrypts this link when sending it, which means participants do reach the registration page, but the platform’s registration process no longer works.

Link behind the button in the automation:
https://subdomain.domain.com/join/name-of-training

Link behind the button when sent:
https://subdomain.domain.com/so/tr/a00cd34e-49eb-4d14-a33b-6ab7a99ab58e/c?w=9-4hlYuwtosmskgVE7sK57eOpkCIt11qu1VxI6IkNvbnRhY3QifQ

Does anyone know what causes this, and is there a way to prevent the link from being “converted” in this way?

Working in
Wix Studio Editor

Site link
N/a

What I’m trying to do
I have built an automation in Wix Studio in which a participant receives an email containing a specific registration link, based on the training they have completed.

What I’ve tried so far
I tried to refresh the links, update the e-mails, looked in configurations.

2

As far as I know, it’s not possible to change this behaviour. From what I know this is to help with things like email analytics and potential deliverability.

That said, once clicked on, it should resolve to the link you originally intended.

Can you explain a little more about this? What does it mean by “no longer works”?

3

Hi Noah,

Thanks for your response. With “no longer works” I mean that when I follow the adjusted link from the Wix automation it brings me to https://subdomain.domain.com/**login** instead of https://subdomain.domain.com/**join**/**name-of-training**.

This creates two problems:

  1. It means that on the receiving end we can’t apply the right access rights to this person, as the orginal link would do this automatically.
  2. Apparently, when a person would subscribe using /login, it doesn’t receive the mail with a login-link (finalizing the subscription).

For the second problem, I am already in dialogue with the organization that runs the learning platform.

Does this help?