Remove price information for free bookings throughout booking process

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1

Question:
Is there any way to remove price information for free bookings (e.g. “no fee” appointments) throughout the entire booking process?

Currently, even though a service is free, there is still a $0 charge shown in the confirmation page, which could potentially confuse customers. Why can’t this “price” be hidden?

+ Why are Bookings being forced to be “Products”?

Product:
Wix Editor

What are you trying to achieve:
I would like to hide price information for free appointments in every step of the process. Currently, it is still shown in the “Thank you” page since it is shared with Wix Stores for whatever reason.

What have you already tried:
I have set the price of the appointment to “Free”.

Additional information:
My company has set aside a very limited space for a showroom for the furniture products we offer and we are located in an area where we do not expect walk-in customers.

As such, we want to make use of Wix Bookings to allow customers to schedule free appointments to visit our showroom so that we can stand by a staff member to attend to them.

Since money is not directly relevant to the context of such appointments, I don’t think I want customers to even see the $0 “charge” as it doesn’t look good for branding.

To understand what I’m getting at, imagine scheduling a job interview only to be told that “you’ve been charged $0 for this times lot”. It’s not misleading nor false, it would just beg the question “Why was I told this?”

2

Hi Justin,

Thanks for your feedback! Unfortunately, there isn’t a way to hide the price or the “no fee” label at this time. However, we’ll definitely consider adding this capability based on your suggestion.

Just to clarify, services aren’t products, but they share the same ecommerce platform with products and other entities. This means they all appear as line items in orders and have a price attached, even if it’s 0.

We appreciate your input and will keep this in mind for future improvements!

Best,
Rom from Wix Bookings

1 Like
3

I see, thank you for your response! I was just a little bit disappointed because the Booking module’s scheduling function was very convenient and easy to use but only the confirmation e-mail could not fit into my use case.

4

Hi Justin,

Thanks for the clarification! I thought you were referring to the thank you page, but if you’re asking about the confirmation email, it can be fully customized through automations. You can find detailed instructions on how to do that here:

Let me know if you need any further assistance!

Best,
Rom Lampel

6

I actually was referring to the “Thank you” page! The confirmation email was fine since it doesn’t include price details for No Fee appointments.