Roles and permissions: client cannot login

Question:
Hi there, my client was able to successfully pay for her premium account, but she doesn’t seem to have any login access to wix studio to be able to change copy, etc (I gave her most of the admin permissions, except from the design, as we are still working on it).

Have I missed something?

I can’t remove and re-add her either, as she is now paying for the website

Many thanks

Product:
Wix Studio