Something is wrong with the desktop version of a new store site I am designing for https://www.tarvision .com - I can’t figure out how to unlock the container… it is locked in the flush-left position… any ideas?
Hi Tar,
It’s hard to diagnose what’s going on without looking at your account and editor specifically. I encourage you to reach out to our customer care team so that they can review your settings and advise you further. You can connect with them by requesting a call or opening a ticket through your partner dashboard.
Dear Sheyla, can you help me get in touch with customer care to figure out how to fix the issue with my store items not fitting on desktop screens properly. www.tarvision.com is about to be launched to the world and it is not working on the desktops properly… it appears to work properly on the smartphones.
Hi Tar, you can request a callback here .
Hi Tar. I have seen this before on stores I have created. To fix the issue do the following:
- Stretch the store the full length of the screen.
- Change the number of columns in the store to less than what you want.
This should then resize correctly and you should be able to put the settings back the way you want them.
Mike
@stevenjose Thanks Steven, Michael from Guatemala was able to show me how to fix it… however neither one of us could figure out why, however once I turned off the spread across entire container, refreshed my screen and then turn it back on, it worked perfectly… now looks like this: www.tarvision.com
@tar glad to hear it was resolved!