Transfer Site from Wix to EditorX Problem

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1

I contacted help about this, but it’s been weeks since it was escalated to the programmers without any answer/resolution and I’m still having issues.

I’ve been wanting to redo my website that was built on Wix, but I want to transfer it to EditorX for the revisions. I got rid of any apps that aren’t compatible with EditorX, duplicated my site and tried with a copy, tried in different browsers, clearing caches, everything. I’ve tried at least 10 times and every time it gets to 99% and fails for unknown reasons.

1888×880 97.9 KB

Chat support couldn’t get an answer as to why, and like I said, seemingly no success from the dev side.

Has anyone been able to successfully transfer a site from 1 editor to the other, or has anyone else ran into this issue and resolved it?

2

Do you have a ticket number to provide for me to review further on our end?

3

I am also waiting for this to get it resolved.

4

Just chiming in and I’m getting the same issue.

5

sorry for the delay I haven’t checked the forums in a bit! My request # is: Request 974321397

6

I’ve tried so many times. I’d really hate to go through the hassle of a rebuild.

7

@coach Thank you so much for the ticket number, I can see it was mishandled and never replied to since being passed along to our developers for further review. I have pinged the team and set the ticket status as High Priority. With more visibility on your ticket they will update you accordingly. I will keep my eye out on this ticket!

8

@randya Thank you so much! I had a feeling something happened on the back end since I hadn’t heard an update for a few weeks. It happens.

9

@randya There still hasn’t been a resolution or any communication from Support.

10

@coach I see that Ramiro reached out to you a few days ago, it was sent to the coach email

11

Finally got unstuck with a couple refreshes when trying today but my lord I have a lot to learn. My particular template is nowhere near where I need it when transferred. It’ll be quicker to do a complete rebuild.

12

@sayreambrosio yea after almost 2 months and 20 attempts I got it to work ahaha luckily mine looks pretty similar once I changed my theme colors.

I’ve built a few sites with EditorX from scratch and love it, but yea I’m interested to see how long these touch ups will take :sweat_smile:

13

I’m so determined to not have to change the structure that I switched my website to my back up site for now and I’m spending the weekend rebuilding.

14

@sayreambrosio @coach this was a known issue we were experiencing, but it has been resolved.

If you continue to experience this, let our customer care team know!

15

Do you happen to know if the student discount can be used on editor x? I just realized there is a price difference between it and the other editor plans.

16

@sayreambrosio I can check with the team, but I won’t have an answer for a few hours. They are asleep (I should be as well lol), but I’ll check in once they’re in and provide an update.

17

That’s perfect. If it isn’t that’s okay I can stay on the old editor but thought I would ask. I have a month on the backup site before I move it all back and plan on doing some work behind the scenes so no rush. Get some sleep. :blush:

18

[@Steven] don’t worry about checking if you’re still waiting on an answer. I tried the student code and it does not include Editor X.

I’m gonna stick with the regular editor for now and cross my fingers that you have a half off sale on a Ascend again soon. I didn’t have the money this past week when it was on sale but I have it now. So here’s hoping I hold onto it until then. Lol.