Trigger emails to not the current user

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1

I would like to send a triggered email when certain actions are completed by one user that affect another user. Example: Ed is logged in and completes a form submission that Karen is waiting for. I would like to trigger an email to Karen when Ed submits the form. Any help would be greatly appreciated. As far as I can tell, the wixCRM API only allows emails to the currently logged in user. I.e. wixCRM.emailContact(“Offer_accepted”, contactId) requires that contactId is the Id of the current user.

2 Likes
2

Hi, Eric.
You can send an email to any contact/member of your site, it’s not limited to the current user.

3

Hi Simonas,

It doesn’t work. I have tested the following code in the onReady function of one of my pages. In theory, it should send an email to user 09ba053a-0a68-401b-a1de-e4270ae10c34 every time someone visits the page.

import wixCRM from ‘wix-crm’; //for sending emails to contacts

$w.onReady( function ()
{
let contactId = “09ba053a-0a68-401b-a1de-e4270ae10c34”;
wixCRM.emailContact(“Offer_accepted”, contactId);
});

In reality, if anyone but the user 09ba053a-0a68-401b-a1de-e4270ae10c34 goes to this page, they get the following error in the console: Uncaught (in promise) contactId does not match current session contact (401)

-Eric

4

I have run into the same problem. Have you discovered a solution, yet?

5

I also have the same problem. I can only imagine this is a kind of bug in WIX’s own code which makes this otherwise very useful function ( wixCRM.emailContact ) practically unusable

6

Guys, this issue has come up before. You do know that there is another way of sending emails from Wix Code, don´t you? https://girizano.wixsite.com/codecorner/home/send-email-thru-gmail-and-others-in-wix-code

7

Thanks a lot, Giri!
EmailJS’s service works in fact perfectly and reliably and it is quite easy to implement. Your interfacing code template was also very useful and absolutely flawless !
Kind regards
Peter

8

@peter-boehm Glad you like it. If you feel like doing so, could you flag my answer as a Top Comment? It helps.

9

Hi Giri, I would gladly flag your comment; I’m very new to this forum, please tell me how to do it. On the right hand pulldown menu I don’t see such possibility

10

You are right, I don´t see the “Mark as Top Comment” either, anywhere. I thought first it had something to do with the fact that I did not ask the question, but I can´t see it anywhere in any question or answer. This thing has changed a lot lately, maybe it´s a bug, maybe a feature, it really beats me. Anyway, thanks for trying.

11

I would like to stick with Wix CRM for the moment (rather than use a third party like sendGrid).
Has anyone found a solution/workaround so that a logged in site member can send an email to someone else?

Its weird. If I’m not signed in (as a Site member) I can happily send an email to anyone except site members. What’s the rationale for that?

12

I decided to switch to Sendgrid. It works perfectly and I can send emails to anyone.

13

@eric-curtiss Thanks. I was hoping that Wix triggered emails would be integrated in ‘Wix Ascend’ so that they showed up in the contact’s Inbox. Probably too high an expectation.

14

This subject has come up many times. Sendgrid is a solution. There is also the solution thru email.js which I covered a while back. Still works perfectly. https://girizano.wixsite.com/codecorner/home/send-email-thru-gmail-and-others-in-wix-code

15

Thanks Girl. i wonder why Wix wastes our time with their CRM API that doesn’t work?

16

That should really be HIGHLIGHT in the doc. I wasted another on that due to poor information!

17

Brilliant Giri… thanks a lot!

18

PERFECT alternative to SendGrid that hopefully is reliable!
THANK YOU VERY MUCH!

19

Hold on, why is Wix not fixing this? I don’t want to rely on a 3rd party solution.

20

David, I gave up on waiting for Wix. At least EmailJS is a reliable solution and 1/2 the cost of Wix Ascend.