I’m having trouble with
I have a startup nonprofit and am having an existential crisis - to scale I need to automate and am now using triggered emails to send transactional emails like a custom welcome message, etc. But I am using triggered emails and they are all going to user’s spam being unnoticed. I need to figure out fast a way to have automated emails that go to their inbox. Would using a velo-triggered wix automation be a solution since you can mark the email Business Transactional? Is there some other solution?
Working in
Wix editor
Site link
What I’m trying to do
I am sending triggered emails successfully - but no one is seeing them - straight to spam.
What I’ve tried so far
Using triggered emails.
Extra context
Anything else that might help - edge cases, screenshots, etc.
Thanks Dena. The triggered emails work just fine so I know how to set them up already. This is also not a marketing campaign. In those I can say the email is Business Transactional. These are triggered emails and triggered email templates. The problem spam filters can detect the the template and move it to junk. I have also optimized all the SPF and DMARK DMS settings so I am good there. Yet triggered emails are constantly going to people’s junk mail. What other questions do you have about what I have / have not done? thank you!
Thank you for the follow-up information. I am not sure what else to recommend, and since no one else has responded here, it may be time to contact Wix support if you have not already. Good luck! D