Upload and submit buttons not working on mobile versions

I created a form with an ‘upload a picture’ button and a ‘submit’
button. It all works well on desktop version but bugs on mobile version:

  • An Android phone cannot upload a picture (see attached picture for detail);
  • An Android tablet cannot submit (desktop version of the site actually loads on the tablet, see picture)
  • iPhones cannot submit the form also.
    Pls kindly assist to solve. Thanks.

Based on your image, I believe you didn’t give the browser permissions to access your media.
See below what I got when I first tried it:

and then there were actions in the selection list:

Did that help?
If not - let’s try to see if it’s related to the site side or phone side:
Please try to upload on my site and let me know if it worked https://uvalbwix.wixsite.com/mysite-95
If that works, we’ll try to figure out what’s going on with your site.

If it didn’t work?
Please give us any details you can about the phone you’re using, what browser, what versions, etc. I was using a Google Pixel with Chrome on Android Oreo

Thanks for you reply. I tested yr site and I cannot upload. I am using the native browser of a Xiaomi phone. I then downloaded the Chrome app on the same phone and it did work fine, except I still could not submit (but i did submit in your site which makes me think i have something wrong in my form submit button).
Also, my friend had same problem for loading and submittig on Samsung S6 with it’s native browser.
I hope this will help.

1 Like

Hi ,
I am facing strong issue on my buttons on mobile device. I have apply all suggestions of the support ( bring front the buttons / make sure buttons don’t overlap another element / make sure enough space between buttons / buttons are enough big) When I try I to click on the button, nothing happens. I am wondering if I should not add some code on the click … ?

I have been using Wix for over 10 years now. I have been subservient to those of you who know javascript better than most people. However, it is time to say what I think.

  1. I have a website with an image upload button for mobile app use.
    On another site, I have the same setup. The image upload button works perfectly on that site (on the same phone)… but on this specific site, the button does NOTHING. How do I troubleshoot this?

Same button
This image upload button Works: [https://digitalzemb.wixsite.com/index/pt-nuevos-m](https://digitalzemb.wixsite.com/index/pt-nuevos-m
This image upload button doesn’t Work: https://paarmanlandscapes.wixsite.com/pmls/callout
Please help.

The button doesn’t work on the second site (paarmanlandscapes) since you have errors in your code which are marked in the code panel. I have circled the errors for convenience:

The circled errors are a result of a missing curly right bracket to close the sendFormData() function. Add } to line 119.

I can’t say if this will cause the code to work, but at least it will eliminate the errors. Your code certainly won’t work with errors.

Next time, please add your own issue into a new post instead of bumping up an old post (which most likely has nothing to do with your problem). Explain what you are trying to do, what works, and what doesn’t. Also, add any code in a code block as stated in the Forum Guidelines.


Hi! I wish this thread had initially continued on the same issue and not fork on another one. More than 3 years later, I have the exact same issue described by @sgcbooking and cannot find a way to make it work.
@uval-blumenfeld-wix , Do you any solution to this issue ?

Thanks !