Hi experts! I was wondering what is the procedure when you delivered a project and now that it is time to pay, the client does not want to reply to emails, texts, and calls. Has anyone had this issue? and how did you solve this?
I’d be very careful with this situation. You should write in your contract that if payment is not completed with xx days then website will be taken down until payment is processed. I’d hold out a little more to see if they contact you but if not message them and saying due to missing a payment the website will be taken down.
Hi Joshua. The contract said that the client would pay 40% upon the first review, and the remaining 60% upon completion. I got paid the 40% but now that I delivered, he’s not answering back. its very frustrating. Thank you for your idea. I will do that.
I also add a "If payment is not received within 48 hours of the invoice being sent the site will be reverted to it’s original state before editing, or if new project taken down until payment recieved in full. - I haven’t encountered this yet, I did however have to send 1 warning to a client who then promptly paid and apologized. One thing I was thinking about doing is adding password to a site when I transfer ownership and then removing it once final payment is made… Good luck! I hope you get paid!
Thank you!. All the ideas are great!
I got burned once. It only had to happen that one time before I realized I had to protect myself. I ask for 50% up front, before the project starts. The remaining 50% is due before site transfer. Nothing is in their hands until their bill is paid. If they baulk at my terms. I don’t do business with them. This way, you protect yourself and retain leverage over the work you have done.