Why is Wix cropping my images without warning?

Every once in a while, Wix just randomly starts cropping my images. It’s only a few pixels here and there, but my company logo contains very crisp lines and sharp corners, and out of the blue I’ll notice that the corners are cut off. When I click on the image, the cropping tool isn’t highlighted, which suggests that no cropping has been done… but if I click on the tool, I’ll see that the cropping handles have been pulled in slightly. I can fix this by pulling the cropping handles all the way out, but my question is: Why should I have to? These are images that I’ve never cropped on my own, and suddenly it just happens. And it often happens to multiple images at once, so I have to scan through my site on a regular basis to make sure that nothing weird is happening.

Similar things happen to precisely-placed container boxes on my pages. They’re container boxes within other container boxes, so I’d expect the borders to be pretty stable, but the boxes shift on their own all the time. Sometimes I’ll fix the placement, and something as simple as saving the page causes the boxes to shift on their own. I’ve had to change my page’s visual design to make the random shifting less noticeable, because it made things look very unprofessional.

Any idea what could be happening?

Hi,

This is a forum dedicated to issues with Corvid and custom coding. Your problem will be best solved by Wix Support.

Shan

I’ve had the same issue and have asked Wix Support many, many times and they never have answered. Would be good for someone from Wix to respond here.

It’s a bug. I‘ve experienced it many times.
Sometimes it happens after you enlarge the image.
In this case, you can try changing the original image size through the toolbar instead of by stretching the image itself (but do it from the beginning. Because once the image got cropped you can’t fix it)…

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You will find images just randomly re-size from time to time. It’s a long-term bug in the wix platform.

To manually fix it, left click on the image, choose settings, then choose reset image.
The image will then revert to the correct size.