I just set up a Wix store for a client of mine. Normally I use Wordpress and WooCommerce for ecommerce - but this client had started a Wix account and I wanted to check out Wix to see how it went.
Overall I like Wix and found that it makes creating and managing an online store easy and fun.
However - we just launched the site and in my testing I discovered that customers have NO WAY to log in and see their order online. THIS IS A BIG SHORTCOMING.
Customers have no way to:
Cancel an order
See past orders
Update an order
Manage their account
Surely it can’t be too hard for Wix to add this standard element to the online store?
If this feature is not made available then I don’t think I can recommend Wix stores to anyone who’s serious about ecommerce. I’ll stick with WooCommerce.
But if Wix adds this functionality then it would make a viable alternative to WooCommerce and WordPress.
Please work on this and give us an update.
Thanks. - Dave
I agree, this is a key feature which is absolutely necessary, customers hate having to add their information every single time they order. They need to be able to see everything at a glance, check their order status, past orders, create a wish list etc. This is one of thing that other sites have over wix and it sucks because i find wix very easy to use, but this keeps giving me pause and i may not continue with wix much longer if this isn’t sorted soon. An abandoned cart notification to customers wouldn’t hurt either.
Thank you Mo’s. I was surprised to find this functionality to be missing. There is a lot of competition for eCommerce solutions - and this is not an optional feature: creating cutomer accounts that they can manage is a key element of the eCommerce process. Look at Amazon - how extensive the personal account management area is and how many options you have. Wix - please give an update on this functionality.
With Wix Code you can customize your own eCommerce personal account management area. You can store a customer’s past orders, allow customers to cancel an order, update their order and manage their profiles.