Dear Wix Executive Support Team,
I am writing to express my extreme dissatisfaction with the current state of Wix’s applications and the lack of adequate support provided by your team. My customer, who relies heavily on your apps for their business operations, has encountered persistent and critical issues across multiple new Android devices. Despite several attempts to resolve these problems, the apps remain non-functional, and the responses they receive are often incorrect and unhelpful.
This ongoing situation has caused significant frustration and inconvenience, leading my customer to threaten to terminate our business relationship and cease using Wix altogether. Given the severity of these issues, I am requesting immediate intervention from your highest level of support. I require direct contact with an executive support representative who can be reached at any time until these issues are fully resolved.
I cannot stress enough the urgency of this matter. My customer cannot afford any further downtime or inaccurate responses, and the current support mechanisms (tickets, callbacks, etc.) have proven to be inadequate and inefficient. We need real human expertise and dedicated assistance to rectify these problems promptly.
Please provide me with the contact information for an executive support representative without delay. My business and reputation are at stake, and I expect Wix to take full responsibility for resolving these issues expeditiously.
The cusotmer has been five call with wix with no results.
Thank you for your immediate attention to this matter.
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