Question:
If a client with a pricing plan cancels a class and there is a cancellation fee, are they automatically charged the fee but the class is added back to their plan (ie they haven’t lost the class)? However, if someone cancels a class that they purchased as a service (not via a plan), are they automatically charged the cancellation fee plus they lose the class ie they lose their payment for the class and they are additionally charged the cancellation fee?
Product:
Wix Editor
Let’s say someone bought 5 classes for £50 and my cancellation fee is £5. If they cancel their first class, they still have all 5 classes in their plan but they are charged £5.
However, if someone bought one class as a service for £10 and then cancelled, they would end up paying £15 (£10 for the class plus £5 fee), is that correct?