Question:
I never wanted to renew payment, now WIX charged me for next 2 years with 849 eur plan! I can not afford that and I want my money back. PLEASE HELP!!!
Oh, my God,
Have you sent their support a message, I understand how frustrating this can be.
Hey. I have send a dispute to WIX and to PAYPAL. I haven t authorize no payment. This is a real robbery.
Hi Branko,
Please contact support. It sounds like you might have signed up during an offer period and are now renewing at the retail price for that plan. This is pretty common and tends to catch people by surprise. I’m sorry it happened to you. While I can’t personally guarantee any specific action, I’ve seen the Wix support team handle similar situations with very generous outcomes.
This has just happened to me with no email warning.
I thought I had cancelled the subscription 3 years ago in 2022 when wix first charged me £640 auto renewal without me realising. Now, it’s 2025 and my account has again auto renewed and this time the charge is £820.
So I have now paid nearly £1500 for a subscription that I thought I had canceled and that has not been used since 2020!
I have contacted customer services and asked for a refund and hope to receive it promptly, it’s so wrong that Wix can renew and charge clearly inactive accounts without any warning.
Did you resolve this problem. I am thinking this happens to alot of people and they are making alot of profit from this. I might set up a group to investigate it because it is immoral and stressful for everyone with such big payments being taken and no clear way to resolve it.
Did you resolve this problem ?
Done the same and they have quadruple the Charge. Cancelled on the same day waited for 1 month no reply. Once I get credit company charge back hahah, they responded right away and blocked my card lol
Wix are still doing this. I was just charged over £500 despite never choosing auto-renew and there’s no ‘cancel auto renew’ button. I’m currently sending official complaints to two UK fraud agencies as I requested a refund two days after the charge, way within the UK’s cooling-off 14 day window law. I’m also doing something else that will get their attention internationally and the attention of anyone even considering to use Wix in the future. Watch this space.
I also shared the live support conversation with the citizens advice bureau who are shocked with how they handled this, how they escalated my complaint three times, the third being a review with no timeline expectation. They have requested that I send them all communications and any future messages they send me.