Custom Forms and Automation for eMail Notification not working

Ask the community
, , , ,
1

Question:
How can I send an email confirmation to users who submit my customized form?

Product:
Wix Editor

What are you trying to achieve:
I have a customized booking request form, and I would like the user who submits the form to receive an email (which I have already set up in the automation) containing the details they just filled out.

What have you already tried:
I have set up the automation with the following steps:

  1. Trigger: CMS Form submitted.
  2. Action 1: Create Contact.
  3. Action 2: Send an email. With Recipients: “Emails from trigger”

The first action works, but Action 2 is not functioning as expected—the user who submitted the form does not receive the email.

Permission of my Form Dataset is set to “Collect Content”

2

Hi Alessandro,
Asaf from Wix bookings here.
Custom form fields are automatically added to the outgoing client confirmation email. You may see it in the template. We automatically add up to 5 custom fields per form.
I believe this would serve the need in a better way as the client doesn’t receive 2 separate emails.

3

Hi Asaf,
thanks for reply. However I do not understand you point sorry.

I have a custom form and user using it do not receive any emails ad confirmation, although I set the automation as described.

Thanks