I have a client‘s site which is a secure dog waking field. I’m trying to set up an automated email which is triggered at booking & then sent to the customer with a security code for the gate.
Automations are currently not set up for service bookings
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Hi there, have you had a look at this article?
https://support.wix.com/en/article/creating-automations-for-wix-bookings
Hi @dawnneale24 ,
You can customise the confirmation email which is sent after each bookings, here’s more info: https://support.wix.com/en/article/customizing-your-confirmation-email-in-wix-bookings
Best,
Orly
Wix Bookings
I understand you can customise the booking confirmation email, however, it’s pretty boring.
I would prefer a HTML rich email. Right now it’s plain text, no design, nothing.
Hi Robert, yes, you’re right, we definitely want to improve it and have it on our “to do” list, hope we’ll get to it soon.
Thanks Steven, I set up an automation but they don’t work for bookings …not the normal Wix intuitive style! had to report to an email confirmation with the code within this email
You’re right they look terrible …really basic! I did set up an email confirmation Orly however, I’m concerned that an email will not be sent for each booking (there is a membership offer were the customer gets 8 sessions so that would be one single payment) is the email confirmation just after payment? as I need a trigger (email or automated response) upon each booking as the gate code changes weekly for security
@dawnneale24 Lets separate the 2 actions (booking/purchase membership) - Confirmation email is sent after each and every booking (no exceptions). When you buy a membership/package (with pricing plan) you don’t get a booking confirmation, but Pricing plan purchase confirmation and for that you do have an automation (which you can customise). More info on PP automations: Pricing Plans: Managing Notifications You Send and Receive | Help Center | Wix.com
Thanks for the update @orly-gonen-wix