Question:
If a customer has paid for a Wix Video and is still seeing the “Watch Preview” screen (vs. the “Play Video” screen), what can be done (if anything) by either me or Wix to fix that?
Product:
Wix Video
What are you trying to achieve:
I work for a couple who run a continuing education business via a Wix website. They are having problems where customers are buying videos and not able to then view them. The couple doesn’t want to issue the customer a refund and have the customer try again because apparently Stripe will consider that a sign of customer complaints, thereby jeopardizing their ability to collect payments with Stripe.
Here’s a Loom video explaining the problem: Website Transactions and User Access | Loom
What have you already tried:
I tried looking for the database table used to determine which customers have access to which videos, but it seems like Wix doesn’t make that table visible to users(?).
Additional information: