As a paying site owner, I am stating my complaint regarding the complete destruction of core community functionality on my premium website. I am demanding that Wix immediately restore native Peer-to-Peer Social Chat and make it fully compatible with the Wix Members Area.
Wix Smart Chat, free or otherwise, is complete garbage. It needs to be removed entirely as a forced selection on our sites. Furthermore, all the alternative “options” pushed on us in the Wix App Market are completely unacceptable.
Peer-to-peer social messaging needs to be a standard, included feature within the Wix Members Area. Members must have the native ability to:
- Message each other directly 1-on-1
- Block and unfollow other users for safety
- Participate seamlessly in Group Chats
- Allow assigned site Moderators and Admins to delete old or inappropriate chats instantly
We need real community management control without all your stupid, forced AI interference.
You are charging premium subscription prices while actively gutting the core community infrastructure your users rely on to run their businesses and membership sites.
I demand a direct, human response from someone on the product layout team—not an AI bot, and not a generic automated email script. I want to know exactly when Peer-to-Peer Member Chat is being put back into the native ecosystem. If Wix has permanently abandoned community features for its paying customers, state it clearly so I can immediately pull my domains and migrate my user bases to a platform that actually supports social communities and stop charging us and stop screwing with us with your “refund” policies and nonsense!
Stop killing features without asking customers first!
Stop adding things we did not want or ask for!
Stop squeezing us for every red cent!
Give us back all our options, more options than we had, and stop with the constant money grab B.S.!