Display Name for members dissapearing causing them to not logIn

Hey Team,

We are using editorX for our community website https://www.agnirva.com/ and are using a custom signup form from EditorX. We receive the input details from the members. We screen their data and are then settings contacts to members.

Now this is causing a problem to some users because when we set them as contacts, everything works fine. And then suddenly their “display name” dissapears randomly. And when they try to log In, the system says “Wrong Email id or password”.

Giving you an example below where there is no “display name” for a user.

Please suggest why is this happening? Why are the automatically losing their display names? Can someone help with this?

The answer …

A registered member gets automatically a contact entry.
A contact-entry do not get automatically a registered member, as i know.

Something like that…

When a new visitor first shares some of their contact information with your site, they’re added to your Contact List . Once that happens, their details are available through the Contacts API.

Some examples of how a person can become a contact are:

Another important point you should know about is…

If a contact is also a site member or site contributor, the contact cannot be deleted. The related site member or site contributor must first be deleted, and then the contact can also be deleted.

Surely you will find more info about all that little hidden infos, when you read the whole API.