eCommerce Flow

Ask the community
, ,
1

Can someone explain to me/or confirm the best eCommerce flow within Wix? Track inventory, allow gift card use. The client will have an online store AND in-person. So far I’m gathering the following:

Must use Wix POS for inventory tracking and Square (or other) to accept payments.

  • Client sets up Wix POS on mobile devices (or purchases the POS system https://www.wix.com/pos/hardware)..) The client must also set up a Square account, but doesn’t need the POS because we are using Wix POS?

  • Do payments happen automatically when connected to Square? Thus inventory tracking is automatic? Everything says that the Square App doesn’t track inventory, so I need to know if this is just automatic? (https://support.wix.com/en/article/wix-stores-managing-inventory-for-pos-sales)

  • Where do gift cards come in? I see there is an app, Gifted. But I also see Wix Payments doesn’t accept gift cards? Since Covid, I can’t believe Wix won’t accept them. But if Gifted is set up, then that should be an option, correct?

  • If that is correct, shoppers should be able to use the gift card online AND in person. Right? Does anyone know if the availability to produce physical gift cards that are sold in the store and put a value on?

Apologies in advance, having a hard time wrapping my head around this flow and how everything speaks to each other when the store is not just online.

2

Hi there! I’ve reached out to a Product Expert to see if we can answer a few of your questions.

3

Hey there,

I understand how overwhelming this might be, but I am here to help. :slight_smile:

Below are the responses to some of the questions you asked.

  • Your client can have both Wix POS and Square POS, if they would like to have one over the other they can choose to only utilize one.

  • When using Square the payment is automatically processed through Square. As for the inventory you are correct it does not track them on Square as purchases are being made.

I was able to locate a Feature Request here : Wix Stores Request: Integrating with Additional POS (Point of Sale) Systems

  • Lastly, that is correct, Gifted is the latest application that allows for gift cards to be used. Wix Payments and Square are not accepted as they are independent payment methods. Shoppers can view their code and how much balance remains on that code, but it is not a physical gift card to use in person; the code must be redeemed online.