EditorX Wrecked Website & Corrupted Past Saved Versions / Bug / Glitches

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1

I’ve made a few websites in Wix over the years but recently tried out Editor X to build the new website. 5 days ago several items within a container box froze and one image remained stuck in the same place on the screen as I scrolled up.

I deleted that particular image and reloaded the page, and to my shock EditorX glitched out the entire page. So now all text is too large, content in sections are strewn across other sections, images are set far too large within interactive panels etc. It’s the dog’s breakfast.

I looked to open a past saved iteration from the day before, and lovely EditorX has also corrupted those versions with this same glitch.

It’s been 5 days since calling for help so I’ve lost that time & productivity (and potential business), and I’ve followed up making call assistance requests twice. Apparently “someone will get back to me by email” but honestly guys, I’m now researching other builders because this isn’t okay. Even if I spend lost hours recreating the layout, how do I know EditorX isn’t going to randomly destroy all of my work and past iterations again? Kind of a massive bug there.

Lastly, the customer quick chat option is now gone, and 50% of the time if you submit a request for a customer service callback you go through the process and submit only to get the message “There has been an error completing your request, do you want to try again,” Hitting the button again only repeats the error message and so you’re also adding stress by blocking us-- your paying clients to get assistance.

Pretty poor all round.

2

Hi Heather!

I am terribly sorry to hear that you have had a difficult start with Editor X after giving us a try.

Additionally I can see that you have had a difficult time reaching our care team which should not be the expectation.

I manage the Editor X care team and I would be happy if you will Email me directly at davidkr@wix.com with your site URL and the Email address linked to your account. I will arrange for one of our care team members to call you ASAP and get your site back on track.

I look forward to hearing from you and apologize again for the poor experience.

3

Hi David,
Thanks for your quick response. To clarify I have received a call back from Wix general help on the days I requested them but it hasn’t seemed to move the response rate from Editor X in any way, even after the Wix client service flagged the issue as urgent. Thanks for your offer of assistance; it’s very welcomed. I’ll send over the email to you now; cheers.

4

Hi David & team,

Thank you so very much for the rapid response, I spoke with one of your team members who was very generous with his time and information trying to figure out what went awry and then walk me through some best practices in layout setup.

So an actual Editor X glitch did occur when the container box froze and one image was frozen on the screen and traveled up the screen as I scrolled up; that definitely was a program glitch.

But your colleague’s best guess on what caused the entire layout to suddenly shift a few seconds later and all text sizes to change and items slide off of sections was possibly that (soon after I experienced the container box glitch), perhaps I had simply clicked over from the desktop view into tablet or mobile— and because I hadn’t set up the background framework of objects and items properly, the jumble of layout resulted from clicking over to different margin breaks. I don’t recall doing that but it’s definitely possible.

So it was explained that the jumbled mess was from not having set up the framework properly as I was just still being loose with layouts and positioning of objects at the beginning stages of laying this out. Also, having created layouts in basic Wix before, I was able to get away without a lot of structural framework; there’s no real anchoring or adjusting percentages of sizes within sections that I needed to worry about, unlike Editor X.

So I’m going to sit down now and watch a few tutorials on setting up and anchoring things and using the grids etc and will take the time to recreate the front page that way.

I’m still a little perplexed as to why all of the previous saved iterations of the website are “corrupted” now with this same jumbled mess of text sizes and object positions; because theoretically shouldn’t the versions before Saturday still be fine?

But at this point I’m willing to give this a go and start from scratch again but this time setting items to grids etc from the start. That’s a bit annoying and gives less flexibility (from a preliminary layout/eyeballing the design) point of view, but it sounds as if it’s not possible to create a loose flexible “sketch” layout in Editor X without background structure, at risk of having this mess happen again,

So! More painstaking background structure from the start it is, and let’s see how we go. Fingers crossed. Thanks for your time Corey; hopefully this thread helps someone else going forward.

The short form answer on solving this is: watch tutorials on setting up Editor X and anchoring items within grids using the Inspector BEFORE you get into laying it out; it will save you a headache further on.

Best, Heather

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Hey heather – I’m curious if you’ve seen the intro course from Editor X. I thought this might be a good way to learn some of the elements since you can follow the teaching with hands-on exercises.
https://www.editorx.com/academy/courses/editor-x-101-course

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I did, thanks! Was offered these by the fellow over the phone yesterday.

I’m halfway through them and if I could provide completely unsolicited feedback; the fellow presenting seems lovely but I don’t find the videos ideal in areas in regards to information hierarchy (i.e. understand this first, then this, etc), and there are places where he’s zipping in and out of panels far too quickly, he’s not describing fixed vs fluid super well, and a few other things that weren’t explained well, so I had to stop and replay a few times to puzzle my way through it.

They’re fine … but not ideal. Perhaps this fellow is just far too knowledgeable about Editor X so doesn’t understand what’s most helpful for people just arriving to it; that might be it.

Prior to this, I’d discovered the Wix tutorials from the account “Wix Fix” on youtube to be excellent. His teaching style is direct, nothing superfluous, and explains questions that arise in your mind seemingly in real time. https://www.youtube.com/@wixfix

Going to finish the rest of the videos now; thanks!

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Thank you for the feedback! Will share with the team.