Help - Wix Editor Crashing

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1

Hey guys,

Im looking for someone to help me/talk me through steps to sort this problem out.

This happened for the first time, last month. I got in contact with Wix, back and forth with emails and phone calls. Unfortunately they couldn’t help me, they were “looking into it” for weeks.
I had complaints from clients that the website was not up-to date, so I duplicated the site and moved the domain name over. I had the site back up and running smoothly instantly. However the “old” site was still crashing. (Never heard back from them with a solution).

Long story short the new site has been running smooth and faster, without any hiccups since I duplicated my old site.

I went to turn Wix Code on, and the editor instantly crashed. All I am able to do right now is, load the editor up and look at the screen, give it a minute or so and it crashes again and again. The live site is working fine however I need the editor working again asap.

I have tried: clearing cache & data, history, trying an incognito window, switching from Chrome to Safari etc.

I hope one of y’all can help.

Thank you!!

2

Hey there! You should definitely reach out to support for this. I would try to get immediate help. Let me know if there is anything I can do!

3

Is there a schedule for their Live Chat help? I can only see their times for the phone call. Thank you for your help!

4

Always. Email support@wix.com - you can also schedule a call back, but sometimes email is quickest.

5

Hi Cortni! Hope you were able to get this problem resolved.

6

Hey Steven, I sent them an email a while ago, waiting for a reply! Will keep you updated :slight_smile:

7

@cortni awesome! :blush:

8

I am facing same issue. I requested call back to wix they are not calling back

9

i’m having the same issue my wix editor keeps crashing and the editor is really laggy when doing anything, also things move on the live site out of alignment after a while… the amount of times ive had to realign elements it’s unbelievable