Is it possible to get the full log when an email bounces? Right now, the only information I can find is HARD_BOUNCE or SOFT_BOUNCE.
Thanks.
I don’t believe we provide a full log of why each email bounced. That said, this article outlines some of the reasons for each - Email Marketing: Improving Your Bounce Rate | Help Center | Wix.com
Thanks @noahlovell for your reply.
I understand the meaning of the two types of bounces, but we’d like to know the exact reason.
Sometimes, customers who register on our site don’t receive a confirmation email and call our support.
We’d like to be able to tell them why they didn’t receive the email allowing them to continue their registration.