Facebook connection in social media post package not possible

Ask the community
, ,
1

Question:
I bought a social media post package, and the connection to LinkedIn, X and Youtube works good, but I cannot connect my page to Facebook and Instagram, even as I got the administration account and the rights for the facebook accounts. What can this problem be, who can help?

Product:
Social Media Post Package

What are you trying to achieve:
I hope to receive informations to solve my problem and get facebook and Instagramm integrated

What have you already tried:
I put all administrations rights in Facebook, checked the instagram account if it is a business account. Normally, I use the meta business suite and there, everything ist correct, but even in facebook professional and sites, everything is ok.

Additional information:
[Include any other pertinent details or information that might be helpful for people to know when trying to answer your question.]

2

Make sure your Facebook Page is connected to a verified Business Manager and linked to an Instagram business account.
In Wix, go to Marketing Integrations > Social Posts and reconnect via the Meta login.
If the issue persists, try removing and re-adding Wix’s permissions in your Meta Business Suite.