I’ve had the same “Contact Us” form for YEARS. When a customer submitted the form, I would receive an email at my Gmail address with the standard form submission information and a blue “Respond Now” button. Until around March 8, 2026, I could reply directly from Gmail or access the Inbox in my Wix Dashboard and reply there.
The Wix AI Agent walked me through creating a new form because apparently someone decided the old form worked too well… Now the Gmail summary says “View Submissions”. Clicking that takes me to the “Forms and Submissions” page, where I then have to click another link to view my form’s submissions. Then I write down their name and/or email address like a peasant schmuck. Then… according to the AI Agent, I have to navigate over the Contacts section, then manually search for the customer, click their name, then click on Inbox, then compose a message.
I spoke with the team further about this, and the notification emails is an expected change.
Recently, the notification emails for Old Forms was updated - and the “Respond now” button is no longer supported. As an alternative, you can reply directly via email to the submitter, or if you’d rather keep all communication within Wix, you’ll need to head to the Inbox.
It’s recommend to update old Wix Forms to new Forms whenever possible.
In regards to Automations and who get’s notified, we have a guide that goes into more details - Wix Forms: Choosing Who Gets Notified About Form Submissions | Help Center | Wix.com - the benefit of Automations is the ability to setup additional actions and steps (for example creating/updating a card in Pipelines) within the same flow.
(apologies from the future, perhaps it’s in the link you provided. I may have wrongly assumed “who gets notified” was strictly for sending additional emails.)
Maybe I’m missing something. You said:
“if you’d rather keep all your communications within Wix, you’ll need to head over to the Inbox.”
I just sent a test message to myself from my site’s contact form, and it did not show up in my Inbox. I only received the Gmail email.
How do I get it to show up in my Wix Inbox?
One of the glorious things about the Wix Inbox was it showed a customer’s conversation AND purchase history, all in a single, easily scrollable format. Perhaps an explanation of why this “expected change” came about in the first place, and what solutions are being put in place to streamline what has now become a cumbersome and unwanted change.
I simply can’t get the message to show up in my Inbox. I’ve gone through the steps shown on the help page you linked to. Messages are successfully showing up in my Form Submissions.
I’ve reloaded my website contact page multiple times to refresh the code. I’ve confirmed the Automation is Saved and Published.
I even tried disabling the email notifications that are sent via the form settings, thinking they were overriding the Custom Automation trigger. That resulted in no notifications at all (other than showing up in the Form Submissions table).
AI Agent is zero help. It doesn’t know anything about this process and just returned an error.
Exactly the same issue and have spent an entire week back and forwards with Wix support to attempt to resolve this issue. My business email is hotmail and I have discovered that I needed to connect an Outlook app (not advised of this change by Wix) in order to even receive messages via my business email from my clients - no ability to reply from outlook unless you copy and paste both the clients message and email details. This is a basic function required for any business to be able to reply to clients messages via email. Was also able to do this up until early/mid March and functionality disappeared without being advised
It would have been useful for Wix to notify us of this change with emails for Old Forms no longer supporting “Respond now” button - a basic business function from a Contact form on a website. Perhaps the development team needs to consider users who have been wix for some time and how updates impact old forms/automations etc. as well as the potential cost to businesses
Another change Wix failed to notify uses of - this has taken me over a week to figure out with 3 phone calls and multiple emails from support - the “Show in Inbox” in the Automations is a new feature
I couldn’t agree more. This is insane, what tech company requires you to copy and paste email address into an external email program. The old inbox and forms worked seemlessly. I have loved wix for 10+ years. I’ve built my business on it. I have 12,000 contacts all within wix, and now all that data and my contact history is worthless over night.
