Ghost Lightbox Keeps showing up

Ask the community
, ,
1

Question:
I have deleted a lightbox from my site, but it still shows up and is causing a horrible user experience. Anyone had any issues like this before? I do not have any Lightboxes active on my site, so I’m not sure where to do turn this off/delete it at. Thanks!

Product:
Wix Editor

What are you trying to achieve:
Complete removal of all lightboxes on my site.

What have you already tried:
Deleting all light boxes in the editor.

Additional information:
Please see above or ask questions and I’ll gladly provide more details. Thank you!

1 Like
2

I do not see a lightbox appearing. You may have deleted them, but also have a caching issue with your device. Try on a PC to hold CTRL+F5 while on the page with the lightbox. Maybe hit it a few times if it still isn’t clearing. On a Mac, the hard refresh seems to not work well with Safari, so you may have to wait or ask someone who hasn’t visited the site to screenshare with you to see if the pop up is there.

3

I have the same issue, even on computers that haven’t looked at the site before