Having problems with how the site is displaying on other people's devices

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1

Something strange is happening that I cannot understand. When viewing the website on my screen using browser (Google Chrome, 100% default zoom) , my webpage looks just fine. (Image 1). However, when viewed on another laptop, same settings, it looks really different and bad. (Google Chrome, 100% default zoom). The only difference is that one is a HP and the other is a ASUS.

In image two, even though the zoom is also 100%, it appears so much more zoom in and alot of content at the sides is cut out.

Any idea why this is happening on some devices, and how I can fix this? :frowning: Thank you gurus!

1900×880 280 KB

(Image 1 ^^) From my screen, how it should look normally.

1600×751 161 KB

(Image 2 ^^) Second device, where the photo is alot more zoomed in, logo on top left is cut off, and words on the right are cut off as well.

2

Hey,

This forum is specifically for questions about Corvid by Wix.

If you are having issues with how your site looks on different devices I recommend you contact Wix Support .

It looks to me like you most likely have some elements outside the Editor Gridlines . Elements outside the gridlines may not be seen on smaller screens.

You can learn more about site boundaries and limitations here .

We have a workaround for it using full width elements that you can check out here .

Thanks!

Dara | Corvid.

3

Hey! What’s the solution here? Im also facing the same problem

4

I’m also facing the same problem…

1 Like
5

Wix seems to preview at the wrong size,

Imagine that the grid lines are the edges of your browser
or you will have to resize EVERYTHING

I suppose in theory this is to help us with layout,
but all it does is give an inaccurate reflection of the finished site.

Every time you switch to ‘preview’ mode
It should zoom in to the grid lines

Please Wix!!

6

this issue is still relevant 2 years later and its the first solution suggested on google

7

@partominnovativedesi I’m also having this problem, but only suddenly. Everything was viewing fine on my usual Chrome desktop (loads of compatibility size errors on Apple devices yet). Today I log in to make a change and Chrome is showing all my features at about 25% with all settings and elements unchanged

8

@weinberg0114 Please contact Wix Customer Care for assistance with this issue.