Question:
In my automation triggered by the “AA1” label,
if the “abone” label is added as a condition, I want to send a mail and wait 2 minutes and add the “AA2” label.
if not, just send a special mail.
But the then part does not work, only the else part works.
What are I am trying to achieve:
Adding a label to make the “then” part work
Thank you.
It looks like your automation setup is structured correctly, but the issue might be with the way the condition is being evaluated. Here are a few things to check:
- Label Timing Issue:
- Ensure that the “abone” label is actually present on the contact at the time the automation runs.
- If the label is being added dynamically, there could be a delay before it registers.
- Condition Matching:
- Double-check if the “abone” label is correctly assigned to contacts.
- Ensure that the condition is using the right operator (“includes any of” should work, but testing with “is exactly” might help).
- Triggering Issue:
- The workflow starts when a label is added, but if the condition isn’t met at that exact moment, it might not proceed to the “Then” path.
- Try manually adding the label before triggering the automation to see if it works.
- Testing Different Labels:
- You can test with another label instead of “abone” to check if the condition setup is the issue.
- Automation Logs & Testing:
- If available, check any logs or test runs to see what’s happening when the condition is evaluated
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