Question:
I am currently using a wix form, but may change to a CMS form. I am setting up an automation, it is triggered by the form submission, and then after 1 hour delay, I want to set a condition to check if the same contact also booked a service. If the did NOT book the service, I want to send them a specific email. I’m not seeing any conditional logic/operator property that will allow me to reference anything else about the contact’s record, it seems only related to the original form that is triggering the automation.
Is this type of automation possible? Or do I need to use a CMS form to be able to do this? I need to somehow be able to reference the booking submission table as well.
If this is not possible, is there a third party app that can do this?
Thank you kindly for any help.