Let me just start out by saying that speaking with new and potential clients is my favorite part of web design because I am helping making someone’s dreams come true.
When I first started out, I would do free consultations for as long as the client needed.
However, that started not working out as I would potentially spend up to 2 hours speaking with a client about how to build their website but not close the project deal.
That’s when I decided maybe I should put a time limit on the consultations a little better.
I started limiting free consultations to 60 minutes, and even 30 minutes. This still didn’t help because clients would still want to discuss their project past the time limit, but would not want to schedule a time to continue the conversation further when I mentioned politely that we ran out of time.
The other issue I faced simultaneously was clients being late or not showing up at all to the appointment.
That’s when I decided to start charging for appointments, thinking that would make potential clients respect my time a bit better. And it did. A few clients scheduled appointments and that went well, but now I receive significantly less inquiries for website design because the consultation fees act as a deterrent to contacting my company at all.
So that’s my dilemma. That’s why I want to ask the community:
- Do you prefer free or paid consultations?
- How do you handle late clients or no-shows?
Thank you so much for your time and guidance. I’m seriously at a loss about what to do!
KGL Design Studios