How To Downgrade My EMail Marketing Subscription From Core to Essentials Plan

Ask the community
1

Hi All -

I really appreciate any support this community might be able to provide.

Question
I am trying to downgrade my WIX E-Mail Marketing plan from Core To Essentials. When I go to the E-Mail Marketing section in my WIX portal and click the link to update the plan, the option to downgrade to Essentials is unavailable (greyed out).

Product

  • Wix E-Mail Marketing: Essentials Offering vs. Core Offering

KEY Points To Know When Considering a Response + What I Have Tried

  • Tried to downgrade on the WIX site but the button to do so is greyed out, only upgrade option exists.
  • My Core Plan expiration is about a month away
  • I think I only need Essential Plan to facilitate automations for announcing new blogs to my customers + automating Bookings Reminders
    • I don’t expect more than 500 e-mails per month between announcing blog updates + Bookings Reminders

What are you trying to achieve

  • Recommendation for how to downgrade my E-Mail Marketing subscription WITHOUT distrupting my business operations using the subscription I have set-up today.

Thank you!

2

Hey Wayne,

I’d recommend reaching out to Wix Support as they can directly access your account and will be able to assist you with this.

Contact Wix Support

3

Thank you - I will do that. Probably their preference is that I upgrade vs. downgrade. :slightly_smiling_face: