Question:
How can I edit DNS settings if my domain is showing as managed through Wix, but I can’t see the domain listed in my Wix account or on Shopify?
Product:
Wix Editor – Domains & Site Settings
What are you trying to achieve:
I’m trying to update DNS records (e.g., TXT, CNAME) so that welcome emails are correctly delivered to users who sign up for my waitlist. The domain appears to be managed through Wix, but I can’t find it in my Wix account, and it also doesn’t appear in Shopify where my store is hosted.
What have you already tried:
- I checked my Shopify admin under “Domains,” but it says the domain is managed by Wix.
- I logged into my Wix account and went to “Domains,” but I don’t see the domain listed there either.
- I read Wix’s support articles on managing DNS but the options don’t appear as described.
- I verified that the domain is live and in use on my Shopify site.
Additional information:
This is time-sensitive as I’m launching a waitlist campaign and need to ensure email deliverability. I don’t know if the domain is linked to a different Wix account or if there’s a sync issue between Wix and Shopify. Any help locating and accessing the DNS records would be appreciated.