I hope this message finds you well. I am the owner of the Wix store, BC Style & Crafts, and I am reaching out to inquire about the possibility of integrating order tracking functionality directly on my website.
Currently, when customers place an order on our website, they receive a tracking number upon shipment confirmation. However, to track their orders, they need to visit the carrier’s website separately. I am interested in exploring options to provide a more seamless experience for our customers by allowing them to track their orders directly on our Wix website.
Are there any integrations or features within Wix, especially with Wix Velo, that allow customers to follow the status and tracking information of their orders without the need to visit external carrier websites?
Your guidance on this matter would be highly appreciated. Thank you for your time and assistance.
Hi, which external provider is it that manages the deliveries? They may have an API that can be used to find order tracking info and data. If they do then this could be gathered through the API and then displayed within your site.
Unfortunately if the external provider doesn’t offer this kind of functionality, I don’t think there’s much that could be done from Wix’s side as it’s the external provider that holds the info/data you are wanting to use/display so they would have to provide a way to access this.
Thank you for your prompt response. I’ve reviewed the DHL and USPS integration process you provided, but it seems a bit complex for my current computer knowledge and skills. WiX support directed me to you, hoping for a simpler explanation or assistance.
My primary concern is whether I can offer order tracking seamlessly to my customers. After presenting the product to DHL or USPS and obtaining the tracking number, I want to integrate it into the system. The system should automatically notify the buyer that their package is on its way with the tracking number. Ideally, this process should be straightforward within the WIX page, eliminating the need for customers to navigate to another webpage, copy codes, and paste them. A more user-friendly and integrated solution would greatly enhance the customer experience and serve as a positive reference for WIX users.
I appreciate your help on this matter. Wishing you all a prosperous and joyful year ahead.
These are the two DELIVERY-SERVICES you want to implement on your site on a specific page → (CHECK-OUT-PAGE) ??? or another custom generated (separate-page) where you want to give your customer the possibility to show the DELIVERY-TRACKING-SERVICE.
To make that happen → you have first to check → if your delivery-providers do offer such a functionality in form of → APIs.
So this is why i navigated you to those two pages, which shows their APIs and their services, which theoretically could/can be integrated on a website, no matter which website and no matter on which of the pages on your website.
So, your first task is now to check all the APIs of both providers, to find out if they provide those delivery-tracking services as APIs.
If they do → the next step would be to integrate those APIs onto your website (connection between your project + wix-site and API of external provider DHL/USPS).
In this case you would have to generate some specific coding, which will enable your wished function on your site.
But before you start to do so, make first clear all single steps, from the beginning to the end.
At which point starts the whole process?
At which point does it end.
Note down all single steps, which have to be done (from start till end)
Example:
Customer visits my sote.
Customer press chose a product.
Customer press the buy-button.
Customer is navigated to CHECKOUT-PAGE.
Customer gets an ACCESS to the DELIVERY-TRACKING-PAGE.
When Product has been sent DHL/USPS provides me a tracking number (how exactly this will hapen, you surely will be informed by provider).
(This for you will have to install/code some script to get the data from provider.)
I imagine something like request/reply function, not sure at this point) The more you will read their APIs → the more you will understand the process → and the more you will be able to make your integration on your website.
…and so on … and so on…
Another oppertunity would be maybe to use NPM-Packages, if already available for the specific provider
For NPM you can start here…
EDIT: Just a first 5-sec. overflowing look onto the NPM → you will find something like …
