Is editor out of action?

2 days now my editor keeps stalling and crashing, have logged in from 2 different computers and different networks, it’s that slow I can’t even get the support tab functioning.

Taking 20 mins to do a 2 second task.

Happened a few times a couple of years ago and support had to refire from their end, any support team here that could check?

editor #support

Have you tried another browser? Firefox and Edge seem not to be working. I’d be surprised if Wix aren’t working on this since every one of my clients have had issues with this. I can imagine there’s a lot of support requests. I’m accessing in Chrome and Safari fine.

Same on Chrome, FF, Edge and IE.

It improved slightly about an hour ago, but still very glitchy, it reminds me of what wix used to be like daily, hasn’t been this bad for years.

I’m sure they’ll sort it and hopefully fast.

I hope so but it’s been a week now. I’ve also clients saying users can’t click links in Edge.

ps. Like your site! It’s really neat!

Thanks for your feedback :slight_smile: I’m certainly no developer or graphic artist, but my customers and members like how it functions. Mission accomplished.

I just need (eventually) to have all the functionality and content turned into a true app

Just received this from Wix support and frankly it’s not good enough! I’m quite sure that my 8 clients who have reported it to me over the past few days, people reporting it on the forum and on Twitter are not wrong here and hence it’s not an isolated local issue.

Most struggling are from the UK. Can I beg all UK users with issues to report to support!

From Wix:
"
Thank you for contacting Wix Customer Care Team.

We understand that your clients experienced issues with accessing Editor. However, currently, we don’t have any known issues with UK users being unable to access Editor/ Dashboard/ Live Sites. We’ve checked the sites in your account and were able to access Editors of the sites in it.

Most probably, there was a local issue, maybe, with the Internet provider. In case your clients experience the issue again, please ask them to check these troubleshooting steps to find out whether the issue is device- or Internet-related:

  • Please go through our Technical Assistant , including clearing your browser’s cache and cookies , to try to resolve this issue and to check whether you are experiencing a local issue on your computer or with your internet connection.

  • If you have completed the assistant and are still experiencing this issue, please respond to this email with the steps you have taken to troubleshoot the issue and we’ll be happy to investigate further.

  • In addition, please send us a screenshot or video of the issue (recreate the issue while recording the steps). Make sure to add the screenshot or video recording to your reply. *Learn How *

"

I’m in Aus, my other sites are working as normal, only my wix sites are problematic.

Interesting to note. I see someone else in the US is having issues on Twitter.

I’ve been waiting 7mins for the site to save after changing text on a button. And I needed to change 10, been at it most of the day. !!!

Hi, I understand your frustration, but keep in mind that tickets are an important part of the investigation process and it may take several reports to discover the root cause of a problem, especially if it’s based on localization. Do you have a support ticket number you can provide me with?

Hi Steven, I couldn’t access the ticket area until a few hours ago. Here is the number 1698342250.

I do understand.

Thanks for picking up the post in here

I’ve tickets 226542807 about users not being able to click links in edge. And 625503899. I’ve ended up sending support links to the likes of issues reported here and on Twitter to backup the point that this isn’t ‘my’ issue.