Issues with the Billing Manager function

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1

We just made our first attempt to use the Billing Manager role to get the client’s credit card into the system. There was a problem, we contacted support, they replicated it and escalated it. Just in case it happens to you, here’s the story:

We invited our client to join the site and gave him a Billing Manager role.

He accepted the invitation and added his credit card as a payment method.

He attempted to give me permission to use the card, but the selection screen was non-responsive – he couldn’t tick the selection box and couldn’t use the ‘Next’ button. There was no error message.

I successfully replicated the issue (I tried to give him permission to use my card, and the selection screen was non-responsive).

I contacted support, and they were able to replicate the problem. Their selection screen was also non-responsive.

Support escalated the issue. In the meantime, as a workaround, I’ve given the client instructions for purchasing the correct premium plan himself.

2

@jim75924 Thank you for sharing this. You took the correct steps and informed customer care about this. (You’ll be able to track the progress of your ticket through your Wix Studio Workspace.) It’s also very helpful that you even included a workaround for others who come across your post! :star_struck: I’m also noting this on my end for the team for extra visibility. :+1: