In the last couple of days, ios an android users of my site are reporting that their keyboard does not appear when they click on an edit field. I checked it out and they are right. When you click on an edit field on my site on a mobile device, the mobile keyboard appears for a split second then dissappears. Seems like a recently introduced bug? Anyone else seen this?
Bugs and system issues should be reported to Wix Customer Care .
I have passed this on to Customer Care, and they will be in touch to let you know what information will be needed in order to evaluate your issue.
Thanks Yisrael. Although this isn’t the right forum for this dialogue, I do want to offer you an explanation as to why I go directly to the forum and bypass Wix Customer Care: Unfortunately, my experience with reporting bugs via Wix Customer Care has been appalling. I’ve waited weeks for a response and then it is a bland one with no real help. When I use the actual ‘speak to someone on the phone’ option, as soon as I mention that the site uses velo code, I get the response “Oh, we’ll have to get our expert team to contact you”. Then another one or two week’s wait. I have used many many service providers in my years in the industry and, sadly, the Wix help & support is about the worst I’ve encountered. On the other hand, in my view, Wix does have an incredibly good product which is the only reason I haven’t moved. I haven’t found anything that comes close. Regarding this particular bug, I re-published the site today (with no code changes) and the problem has ‘magically’ gone away Hmmm. This kind of thing also not unusual - bugs appearing and then disappearing a few days later with no code changes. But I live with it for the same reasons I stay with Wix - that it’s an excellent system overall. In my experience, Wix Customer Care is and has for many years been a massively weak link in what is otherwise an excellent platform. Cheers for now.
Hey @psav_wix !
Your report has moved to the Wix Customer Care team and they should contact you soon (with the email address of this account).
In the meanwhile, I want to review some of the bad experiences you’ve described in your comment. Our goal as a company is to ever improve and provide the best experience possible for our users.
We could not find any tickets that were open under this current address.
Could it be that you’re using another account for your work as well as to contact support?
If so, I’d like to get the address so we can investigate it further as well as assist you with your current situation (As I mentioned, currently the CC team will try to contact you with the address of this forum user).
Thanks,
Doron.
@doron-alkalay I’ve responded with a bunch of detailed examples via support case 307647655. I’ve asked the support person to pass you my direct details. Thanks.
Edit: Oh my. I just got an email back from my response to 307647655 asking me to ‘one click’ and it said it would copy my response and I wouldn’t have to do anything else. So I followed the instructions and I got another email with a new support number asking me to enter all the details again! So, you should look at this support ticket too and my response to it: 1031194048.
Just to tie things up. The problem simply went away. I republished the site (with no related code changes) and it magically worked again on both android and ios. Not the first time I’ve seen this where things break and then a day or two later just a re-publish and no code changes seems to fix them. Cheers
@doron-alkalay Hi Doron, I haven’t heard back from you on the above. Did you get my contact details? Can you contact me so we can connect so you you can “improve and provide the best experience possible” please
@doron-alkalay Hi Doron, It’s been just over two weeks since you asked me to provide my details but I haven’t heard anything from you. You did ask me to send my details so you could investigate and ‘improve and provide the best experience possible for our users’. Are you still wanting to follow this up? I’m keen to help with my customer input per your request.
Hi Yisrael, Doron (see thread below) asked me for my details saying (below) ‘…to ever improve and provide the best experience possible for our users. … I’d like to get the address so we can investigate it further’.
I provided my details but haven’t heard in two weeks. I have given him my direct details via the support ticket.
If you are able to contact him please ask if he received my details and let me know.
@doron-alkalay You can add this support call to the list of horrible experiences… 743327744 and by the way I still haven’t heard back from you after you said you really want to improve and you’d take a look at my support cases. All my contact details are in the support cases. You can reach me anytime.