On Wix hotels app in dashboard section channel manager channels settings when i enter it are just loading not showing option to disconnect?

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1

I am experiencing an issue with the Wix Hotels app and need your assistance. In the Dashboard section, under Channel Manager settings, I am attempting to disconnect the Booking channel manager connection. However, when I navigate to the channel manager settings, the page just keeps loading indefinitely and does not show the option to disconnect.

Here are the steps I am following:

  1. I log in to my Wix account and access the Hotels app.
  2. I navigate to the Dashboard section.
  3. I click on the Channel Manager settings.
  4. Once I enter the Channel Manager settings, the page keeps loading and does not display any options, including the option to disconnect Booking.com.

I have tried refreshing the page, clearing my browser cache, and using a different browser, but the issue persists. Could you please provide guidance on how to resolve this issue and successfully disconnect the Booking.com channel manager connection?

Thank you for your assistance.

2

Hello,

I seem to be having the same issue, I have been the last week iv even tried diffrent internet connections etc and an other deivde but no luck, Did you ever get an answer

3

If this is happening for you, you’ll need to open a ticket with Customer Care - they’ll have more insights and be able to assist with this - Contacting Wix Customer Care for Support | Help Center | Wix.com