Online Program Orders Not Appearing in Pending Approval List.

Ask the community
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1

I would like to report an issue with the Online Programs feature on the Wix platform.

Normally, when a customer pays for a course, their order appears in the “Pending Payment Approval” section for manual review. Recently, several customers have chosen the manual payment option, and I received notifications indicating that there were paid orders awaiting approval.

However, when I click the notification and go to the list of pending approvals, the customer who just placed the order does not appear in the list, making it impossible for me to approve the payment.

This is not an isolated case affecting only one customer. Most of my recent customers have triggered a payment notification, but their orders do not show up in the pending approval list afterward.

Could you please investigate this issue and help me resolve it?

Thank you.

2

When you follow the notification, which page does it take you to? For example, does it take you to the orders page, or somewhere else?

I’d also recommend opening a ticket for this, as it sounds like something that will require a deeper look than what we’ll be able to support with in the community.