It’s impossible to access unpaid invoices at the POS
Customers come into the brick and mortar store to pay their invoice and we can not access or apply the payment directly to their invoice at the POS. It is NOT practical to go to a computer to bring up the invoice.
I’ve reached out to the Wix POS team to share this feedback. I’ll loop around with any information when relevant 
Hello Sue! 
I understand your frustration, it’s definitely not ideal when a customer is ready to pay and the invoice isn’t visible on the POS.
The reason this happens is that the Wix POS only displays orders on the Sales screen of your POS. When you create a standalone invoice, an order isn’t automatically generated, so the POS doesn’t “see” it.
The Workaround:
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Start with an Order: Create a Manual Order in your dashboard first.
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Send the Invoice: From that order, select “Collect Payment” → “Send Invoice.” (or you can just leave an order as it is without generating an invoice if you don’t need it).
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Pay at POS: Now that an order exists, you can find it on your POS under Sales History and tap Collect Payment to settle it in person.
We’re always looking to improve the POS workflow, so if you have more feedback or need a hand setting this up, please let us know! 
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Problem with that, which I’ve tried, is that we can not add a pick up date or due date to the order. Only the invoice first allows that functionality. So if we create the order first, then when we send the invoice - we can’t edit it or add a pick up date. Customers want to see the invoice first, then some decide to come in to pay in person. This method you suggest would work if we could edit the invoice/order and add pick up date, deposit due by and payment due by. thank you
Hello Sue,
Thank you for clarifying your specific business case and requirements. You’re right - at the moment, there isn’t a workaround for manually specifying a due date for each invoice. I’ll check with the relevant product team to see what we can do to support this for you.
Thank you - it would be very helpful along with the ability to edit the order after the invoice is created. The invoice works perfectly if created first except for being able to access at the POS.
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Sue, We have dealt with a similar issue with the Wix POS vs Invoicing, and have no legit workaround to our situation either.
For years, we utilized Invoicing for customers. Online and In-person payments by cash or check always worked. When we acquired our storefront, we decided to go with Wix POS to keep things moving as an all-in-one system. Then came the point where we had customers paying in person , but Wix Invoices do not appear in the Wix POS “Sales History”, so we would create an Order(either at the POS tablet, or quickly do it on the computer) with a Custom Item such as “Invoice 441” and charge their card and provide a receipt. Then, the backend/dashboard showed an order for (e.g. $1297.00), and when marking the Invoice as Paid(e.g. method Other , and input POS), we now showed being paid twice - which is understandably obvious.
So, we switched entirely over to Wix Orders for ease of using the POS for custom orders, and then Charge (Order) with Invoice to create an Invoice. The big deficit here is not being able to add customization to ANY of it. We can no longer put descriptive text with product info, we can no longer have a Title for various Orders to differentiate multiple orders on one day, etc. Example, a customer ordered 85 clothing items from us in one day, several different sizes and colors in total, but the decoration of the garments were for 3 separate occasions. All the customer can be given with Manually Created Orders are 3 separate orders, showing Products from our Catalog (e.g. PC55 T-Shirt, with variants like Size: Large, Color: Black).
It wouldnt make sense for us to create endless variations to a product for endless custom orders, so at MINIMUM it would be ideal to be able to give that Order a Title, so the customer knows what that order is for…… More so, if there was an additional Note/Description box anywhere that we could type a note that the Customer would see. As of now, only the back-end users can see any notes on an order.
– SIC Entertainment has 2 orders.
– Order #1 is 6 Large, 5 XLarge, 5 Large Tall, and 1 XLarge Tall T-Shirts. These are for a Tour that is happening.
– Order #2 is 14 Large Red, 12 Large Black, 15 Large White, 24 XLarge Red, 16 XLarge Black. These are a custom design for their Brand/Merch.
They have no way of being able to see what each order was, specifically. Only the Products that were purchased show up on the email or paper receipt. The only workaround to that would be to constantly be creating Product Variants(which are maxed out on size/color combinations of some products already) for each custom design order that we do, which is absolutely not practical or even possible.
Thank you for recently bringing this subject up again. Something needs to change.
Our work around is to have an item (product) called Payment for Custom Order where we can select the correct customer and let them make the payment at the POS but we have to look up their invoice and be sure to add the payment to it which yes does create a double payment. There’s always a risk on a busy day that the payment doesn’t get applied to the invoice. At least with the unique product name, I can look for all of them and ensure they are correctly applied to invoices (as long as staff remembers to add the customer name).