Question:
How does the Online Program “Reminder to complete steps” automation trigger actually work? There isn’t enough information provided in the Wix Online Programs documentation.
Product:
Wix Online Programs (Premium) + Wix Automations
What are you trying to achieve:
I’ve been trying to send reminder emails or notifications to my online program participants after they’ve been away from their program for a certain period of time. Reminder notifications will significantly improve the completion rates of our programs.
Until recently, there wasn’t an automation option for this, but it looks like Wix has now added a “Reminder to complete steps” Trigger in its automation options (see attached image below). However, I can’t find any more information about this trigger, not just how to initiate it, but when does it initiate (immediately when a participant joins a program or after a certain period of time), and how can we check if a participant has yet to complete the program? I don’t want to send “reminder” emails to participants who have already completed their program.
Here are the current flow options available for the Online Program “Reminder to complete steps” automation trigger:
What have you already tried:
I’ve tried multiple ways to send reminder emails to online program participants:
- I tried accessing participant’s usage information to see when they were last in their program, but this isn’t accessible without an Online Program API
- I tried using a ‘not’ condition to check if a participant hasn’t completed a certain step and then use that to send a reminder email, but this functionality is not available within the wix automations conditions.
Additional information:
Wix has provided the following information on Online Program notifications, but it doesn’t provide adequate information regarding this specific “Reminder to complete steps” trigger: Online Programs: Sending Notifications to Participants | Help Center | Wix.com