Order Follow Up Automation

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1

Had a call with Wix about setting up an Order Follow Up automation. For example, customer buys X & Y product on September 1st, then on September 14th an email is sent to them saying, “Hey Customer, how are things going with X & Y? Let us know if you need assistance or have feedback.”

This looks somewhat possible as long as it’s a generic email with no reference to any product.

Does anyone know a way to do this where the email specifies the product(s) they purchased? Would really love something less generic and faceless.

2

Hey @buckbowen ,

Thanks for the question. I checked on my end and you can customize the email to include dynamic values. I made a template showing the customer’s name and the product name as well. That should help with the personalization.
This article is a little similar:
https://support.wix.com/en/article/personalizing-your-email-marketing-campaigns-with-dynamic-values

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