We purchased the Wix classic package. However, due to multiple issues with different screen resolutions on the site we created, we decided to rebuild the website using Wix Studio. In order to transfer our current premium package to the Wix Studio site, we are being asked to upgrade to a higher-tier plan and pay an additional 2,500 TRY. Since we are not running an e-commerce website, we don’t find this additional cost necessary. We would like to switch from the classic plan (115 TRY) to the basic Wix Studio plan (100 TRY). Is this possible? Can we cancel our classic subscription and purchase the Wix Studio basic plan instead?
If you’re within the 14 days trial period, you can request a refund for the Wix site here - Requesting a Refund for a Premium or Studio Plan | Help Center | Wix.com
If not, I’d recommend reaching out to Customer Care who are best equipped to assist with this - I believe under certain circumstances, they’re able to move the plan to a lower one for you.
The reason it currently goes to a ‘higher’ plan is to reduce situations where the difference in quotas etc leaves someone with less than they already had.