Pricing Plan renewals

Ask the community
, ,
1

Just need to sense check the notifications sent with Pricing Plans.

I’ve a client with around a thousand members so I contacted support to check there’d be some sort of renewal reminder (because it’s not an automation option - only ordered, expired, canceled) to reassure the client. I was told there definitely would be a system reminder because of the payment about to be taken.

But, they’ve all starting to hit renewal and no-one has had any alerts of any kind. ‘When plan expires’ doesn’t trigger for renewals either. I’ve built a workaround that 335 after the plan is ordered, there’ll be an email (so 30 days before the renewal in year 1). What am I missing :grimacing:.

2

I know this doesn’t actually help, but…You can vote on the “Feature Request” in the support center: https://support.wix.com/en/article/pricing-plans-request-additional-email-notifications-for-pricing-plan-customers

For now, I’d probably do it how you have with the triggered emails so many days after a plan has been purchased, but before it renews. Or set a disclaimer stating that no renewal reminder is sent.