I am using Wix Editor and am having a problem with an Automation in Wix Pricing Plans.
What are you trying to achieve:
I created an automation that would send a renewal notification email one month before the Pricing Plan expires. It included a link to an external website where the purchaser could purchase a new plan. Several of these automations worked fine before January 1. On January 1, I edited the email in the automation by changing the link in the renewal email to point to a different page on the external website. But yesterday, one of our subscribers sent me a copy of the email that she received. It still includes the old link.
What have you already tried:
I rechecked the automation; the link in the email is correct. It is the updated link that I changed to on January 1.
Additional information:
I’m wondering why this subscriber received the old version of the email. Is it because I updated the email after the start date of her original subscription?
Thank you!
Richard