Reliability of email delivery for booking confirmations

Ask the community
, ,
1

Question:
Does anyone else have issues with the reliability of email delivery for booking confirmations. The issue is NOT related to customers typing wrong email addresses or emails getting diverted to SPAM. We have experienced a number of times where either the emails stop getting delivered altogether or get delivered very slowly. Also WIX delivery tracking is not very good. This has a big impact on our business. Are there any WIX tools such as email APIs which would allow us to nesure that emails get delivered?

Product:
Booking

What are you trying to achieve:
Reliable email delivery.

What have you already tried:
Multiple calls to support but no resolution.

Additional information:
Why won’t WIX admit they have a problem and fix the infrastructure reliabity?

2

Same here, do you have any solutions?

3

Hi John,

Thanks for reaching out! You are right, unfortunately there was a big issue on automations side which resulted in a large amount of sites that were impacted. But according to them the team the issue was resolved. I hope you are no longer experiencing any issues on this matter.

Thanks,
Tal from Wix Bookings