Restaurant App alternatives

Ask the community
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1

I have a catering client up and running on the Wix Restaurant App. Some of the functionality works fine, including creating a menu, having delivery locations, and accepting payments.

One big issue we have is that the Restaurant App associates the sales tax percentage with each menu item. However, the state of California dictates that the sales tax rate changes depending on the delivery location.

Where this falls apart is that the restaurant App calculates sales tax BEFORE it knows the delivery address.

As a work around, we have duplicated the menu – one for each delivery location. Then we can set the correct sales tax rate for each menu. It’s a hack, and is error-prone, but it mostly works.

Unfortunately, it is labor intensive to duplicate the menus and then set all the sales tax rates for every item, in every menu. And since the client changes the menu every week, we feel this pain weekly.

I was hoping that the Restaurant App would allow for some programmatic access, like Corvid or Java, so we could automate the process. But as far as I can tell, and recently read on this forum, the Restaurant App is a closed system that was purchased and bolted on to Wix. And the authors have left the company.

I have not been able to get in touch with anyone at Wix actually associated with the Restaurant App. I can’t tell if any new development on the app itself is taking place.

I am wondering if I should abandon the Restaurant App and start over from scratch without it.

If you have any insight to share, please feel free to post here or send me a private message.

Thanks much,
Tired Techie

2

Hello!

The Wix Restaurants team is hard at work at making the product even better, so thank you for sharing your detailed feedback with us - we really appreciate it!

I will make sure to pass on this feedback to the Wix Restaurants team :slight_smile:

3

@sheyla

When you communicate with the Wix Restaurant team, would you please find out if they have any intention of exposing the Restaurant API so that we can access the Restaurant App programmatically. And if so, what is the target date for this to be released?

This will help in our decision to stay on the Restaurant App or seek out alternatives.

Thank you,
Tired Techie

4

@sheyla

Since you mentioned "The Wix Restaurants team is hard at work at making the product even better ", would you please share with this forum the features and
enhancements that the Restaurant team are targeting for release in 2020 or the first quarter of 2021.

That would be greatly appreciated.

Thanks again,
Tired Techie

5

Thanks for the additional questions- I’ll be sure to pass them on!

6

@email383 Hi there, I’m Tal - PM from the Wix Restaurants team.
I’ll reach out to you personally to schedule a phone call so we can learn more about your needs.

7

@tal
[I am posting here as I have not heard back from you]

I replied directly to your email this morning at 11:00 am (Eastern). I have not yet heard back from you. As I have no idea what time zone you are in, I will look for your direct reply tomorrow (Wednesday).

Thank you.

8

@email383 hey there! You may have reached out at 3am (TLV time), so hang tight and I’m sure you’ll receive a response soon.

9

I had my client work through a database and built something similar to this.

10

I also did a multi stage form that will add the total in the pay API. I would guess you have to set the location tax percentage and multiply it with the total.
The location could be done with a dropdown.

11

Whoa - thanks so much for sharing this solution @elizabeth_hay !

12

@ elizabeth_hay

Thanks for posting about utilizing a database for collecting payments. It appears this would allow the control needed to then build a sales tax module that calculates sales tax correctly.

Unfortunately, the Wix team has told me that the Restaurant App does not have access to Corvid. So, in addition to building my own payments module, I would also have to build my own Restaurant application. This defeats much of the value in using Wix for Restaurants.

13

I basically junked the restaurants app. We went with a combo of database payments/ menu and added Yelp reservations. I understand if this is not something your client can support, but I’m happy to talk anyone through it.

14

soooooooooooo SO many updates needed in the restaurants app. Schedule a call with me! I have done it all trying to get the ordering system to work for simples needs such as; setting a one off pick up date outside of regular hours. You can set your delivery for multiple days and times, why not pick up? I have an on going list I have been writing with 2 of my clients websites and all of the points that have comes up where the app is so limited.

@email383 I’ve talked directly with the restaurants support team MANY times through a call back. Its a looooooooooong call but I have gotten a couple good agents who really know the app! I dont bother with support tickets, half the time you get a bunch of different agents replying to your ticket and different hours of the day and some of them don’t read your ticket properly. Resulting in some very frustrating emails re explaining yourself and that you already did those steps 3 days ago with an agent on the phone.

15

Hi Avani, really sorry to hear about some of your experiences with support requests. I see you’re opened to discussing the app with the product team. I’ll work on making this happen! I’ll keep you updated. When you can, send me a message with your contact information.

16

Click on your profile and got this. I am also finding bugs in the partner dashboard this morning. Please try to PM me :slight_smile: - I would be thrilled to speak with them and share mine and my clients feedback. Thank you!

17

Hi! I’ll message you shortly. Regarding the error messages, it’s related to a known issue. Refer to the article below and click on ‘I’m experiencing this issue’ to be notified when the issue has been resolved.

https://support.wix.com/en/article/16-november-2020-issues-with-multiple-wix-services