Site Blocked - Potential Threat Detected

Ask the community
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1

Question:
I need help. I have received multiple complaints from my client regarding their site being blocked. I chatted with a support agent who elevated my concern to the next tier but after several days still have not heard back. Can any help me resolve this issue? I won’t be able to use this platform if client sites are unstable and no support available.

See error message below:

This site could be risky

Advanced Security blocked access to …site.com
This site might compromise your device or contain high-risk content.
To avoid these risks, we recommend avoiding this site.
[Proceed Anyway]

Product:
Wix

What are you trying to achieve:
I need this site to be accessible at all times.

2

I am not sure if anyone else has had this problem but I wanted to share my experience.

So basically this is an error message that Xfinity/Comcast users receive if the IP address looks suspicious. Wix is saying that is a domain issue but I am not sure that that is true based on hours on the phone with Godaddy.

safebrowse.io (Advanced Security) belongs to Comcast/Xfinity internet service. Please visit this Xfinity link (https://spa.xfinity.com/report) and at the bottom select “I can’t reach a website that I want to go to.” and continue filling out the rest of the form so Xfinity can review your site.

I hope this helps someone.