I have been struggling with the site menu for our System Six site (www.systemsixkitchens.co.uk). What happens is you click on a link in either the menu or submenu the address changes in the bar but you are not redirected to the page, I have raised this issue with Wix Support but they have said the menu is working fine. I know its not a problem unique to my computer because I have had reports from customers and internal staff with the same issue.
Please could someone advise me if they have had a similar problem, and if they managed to solve it?
I am reporting this to QA for evaluation.
Meanwhile, lease post the editor URL of your site and I’ll look at it. Only authorized Wix personnel can get access to your site in the editor. Please include the name of the page involved.
Hi Yisrael,
I understand I am not supposed to post support questions on this board but I first raised the issue with Wix support in July and spent many months conversing with them, but they could not recreate the issue on their computers and decided nothing was wrong in August. This is simply a last resort as the problem has not fixed itself and it is affecting the performance of my site.
The issue affects all pages of my website. https://create.editorx.com/html/editor/web/renderer/edit/3b7e74b6-6ce7-4aff-bb51-e2b37c1eec9c?metaSiteId=a0b39659-e6ab-47ef-898f-ffddc9184c18&editorSessionId=4cabd46d-c0b9-42bd-a461-bd76254eea94
@gemmadolby I see what you’re talking about. I sent this to QA.
Ya know something, it might just be a “bug” in your code. You have the following line in your page onReady() :
if(!session.getItem("firstTimePopupShown")) {
If there is no value for the firstTimePopupShown item, then the value returned from getItem() will be undefined, and the if statement will fail, causing the page not to load. You probably should check for undefined as well:
let firstTime = session.getItem("firstTimePopupShown");
if( firstTime === undefined || !firstTime) {
Disclaimer: I haven’t tested this, but the code should probably be something like this.
I hope this helps.
I have applied the fix you kindly supplied and it appears to have had an effect. Thank you very much for your help.
I was loading my site with the dev tools enabled to double check the error message has gone and noticed that I am still receiving SourceMap error on the page. Do you think this is a separate issue I should raise with Wix Support?
@gemmadolby The Source Map warning you are getting is just a “scary message” - that’s a technical development term for messages that seem to be useful to the smart people at Wix.
Glad it’s working for you now.
